Сapabilities

Claims Team
Our Claims Team manages a broad spectrum of claims across multiple lines of business, driven by a strong commitment to accuracy, transparency, and efficiency. For large-scale events and complex claims, a dedicated Task Force enables swift decision-making, clear accountability, and seamless coordination ensuring operational continuity, precise crisis management, and consistently reliable outcomes, even under pressure.
Samah El Husseini
Manager
How we work
We manage every claim from notification to settlement with timely updates and open communication. For complex cases, we create a task force within our team to ensure quick decisions, smooth collaboration, and consistent reporting. This approach allows us to handle both day-to-day claims and major events with the same level of professionalism.
Claims Empowerment & Authority
Our claims specialists operate under a structured framework that balances efficiency with control. Through delegated claims authority, our team is empowered to assess, negotiate, and settle claims on behalf of reinsurers within pre-agreed limits, ensuring prompt service without compromising governance.
Samah El Husseini
Manager
Performance Snapshot
Over the past 5 years, we handled an average of 4,400 claims per year, with total amounts exceeding USD 600M annually. Our role extends across both routine and complex claims, supported by consistent technical expertise and strong coordination with cedants and reinsurers.
$3.2B
Claims
22,300
Number of claims
452
Number of reinsurers involved
400
Number of cedants involved
Major Claims Events
We have been directly involved in handling some of the most important claims in the region
COVID-19 Pandemic (2020)
A completely new challenge for the industry. We handled major business interruption and liability losses working closely with reinsurers and loss adjusters to manage complex policy interpretations and reach fair outcomes.
180
Number of Claims
44
Reinsurers involved
38
Cedants involved
Beirut Port Explosion (2020)
Often compared to the 2015 Tianjin Port explosions due to its scale and catastrophic impact, this event represented one of the largest non-marine losses ever witnessed in the Middle East region. The volume and complexity of claims were unprecedented, requiring immediate and extensive coordination among reinsurers, cedants, and loss adjusters through a dedicated task force established to manage the response and claims process efficiently.
500
Number of Claims
59
Reinsurers involved
35
Cedants involved
Floods -2024
A large-scale event that generated a high volume of claims across multiple lines of business in a short period of time. The speed and flow of claims required fast mobilization, with strong coordination between cedants, reinsurers and loss adjusters.  
950
Number of Claims
85
Reinsurers involved
45
Cedants involved
Commitment
Our structured, data-driven methodology positions us as one of the leading reinsurance brokers in the Middle East, providing reliable claims management that meets international standards.